Unum reshapes broker services to grow UK protection market

Unum is investing in its sales network in order to better support brokers in growing the UK protection market.

From November 2014, the financial protection specialist will increase the number of its sales team dedicated to working face to face with brokers. Unum is also rolling out its new integrated Broker Services Teams to create one point of contact for all enquiries, including quotes, accounts, policy production and some financial underwriting issues.

Unum says the changes are designed to enable its consultants to spend more time with brokers to help them grow their businesses.

Unum customer solutions director Glenn Thompson says: “With support from brokers, the Group Income Protection market has grown by 8.7 per cent and 6.2 per cent in 2012 and 2013 respectively. Building on this success, we are investing in our sales network to better support brokers and their businesses to continue to grow the market.

“We believe that the changes we are making will support all of our brokers, from those not yet in the GIP market to experienced hands in the group risk arena. Together we will be able to continue to grow our businesses through the delivery of relevant and well researched solutions for clients.”