Session 1: Managing the first wave of demand




Chapter 1 – “What will the landscape look like after 6th April?”
Chapter 2 – “Managing expectations and advice”
Chapter 3 - “Managing complexity for customers”
Chapter 4 - “Understanding the pitfalls of transferring to defined contribution”
Chapter 5 - “Responsibilities for protecting customers”
Chapter 6 - “Managing the initial demand”

Our Focus on Pension Freedoms panel discussions have been produced in partnership with Scottish Widows. At the Scottish Widows adviser hub you will find a 10 minute summary video, highlighting the key points from all four sessions and also each session broken down in to chapters to allow you to watch in bite size chunks when you have 5 or 10 minutes to spare.