Two stars for AFFS and Gissings

Alexander Forbes Financial Services and Gissings have both been given a two-star Investor in Customers award. Investor in Customers is an independent assessment that recognises excellence in the field of customer service and relationship development.

Gissings received consistent scores across the four key principles in the IIC model – understanding needs, meeting needs, service delight and customer loyalty.

Gissings director, Andrew Dawson says: “We are delighted by what we have achieved over such a short period of time and will continue to place our clients are at the forefront of our business. Our next aim is to receive the top three-star award.”

Jarrod Parker, Employee Benefits Director, Alexander Forbes Financial Services, says: “These are very tough times for industry and yet our staff continues to work diligently to ensure our customers’ needs are met.”